Android Users:
1. Autostart / Auto Launch Permission
This allows Salestrail to run in the background even when the device is idle or the app is not actively being used.
2. Battery Settings for Salestrail: Ensuring Uninterrupted Call Tracking
Why Disable Battery Optimization for Salestrail?
Prevents the app from being closed or put to sleep.
Ensures call tracking and logging work correctly all the time
Avoids missing call details due to aggressive power-saving modes.
3. "Remove Permission if App is Unused" Setting: What It Does & How to Disable It
Android devices come with a feature called "Remove Permission if App is Unused" (also known as "Pause App Activity if Unused" on some devices). This setting automatically revokes permissions for apps that haven't been used for a while, which can affect background processes, notifications, and call tracking for apps like Salestrail. Please be sure to disable this setting.
Select your device below to view the step-by-step instructions for setting up these settings.
Xiaomi || Huawei || VIVO || OPPO || Honor || Samsung || OnePlus || Pixel || Redmi || Poco|| Infinix || Real Me|| Lava || Motorola || Nothing || Nokia || Sony Experia || Tecno || Itel ||HTC || LG|| Asus
Important Note: If you are using the Salestrail call recording feature through the Salestrail APK Recorder, you must apply the same battery settings and Auto start settings to the Salestrail APK Recorder as you did for the Salestrail app.
You should have notifications on your device showing that Salestrail and Salestrail Recorder are running in the background. If not, revisit the settings.
iPhone users
Background App Refresh
Normally, Background App Refresh is ON by default. However, if you notice some odd things with Salestrail's performance, please check if you might've accidentally turned it off.
