On the User Management section, there is a column- Permission Status.

This gives you an indication of whether or not the permissions on the device are set up correctly to allow for Salestrail to run in the background of the device.

If permissions and battery settings are incorrect, then call logging will most likely not occur. You will also have the notifications below informing you of what is settings need to be allowed.

Click on this link for battery setting choices on your device: https://calls.salestrail.io/BatterySettings

If you have one or both of the notifications seen below on your Salestrail app, the notification status on the dashboard will be red.

Click on the permissions notification to enable the required permission and the battery optimization notification to change the battery settings.