Salestrail

If you notice that the Salestrail app is not tracking your phone calls as expected, please review the following potential causes and follow the provided instructions:

Battery settings: maybe you haven't given Salestrail the permissions allowing it to log calls. See the suggested settings for your device <a href="https://help.salestrail.io/en/articles/4230227-set-up-your-device-for-salestrail" rel="nofollow noopener noreferrer" target="_blank">here</a>.

Battery Saving and Optimization: On your mobile device, check if there's a "Battery Optimization" or "Battery Saver" setting. Ensure that Salestrail is not restricted or optimized to save battery. Allow it to run in the background as needed for call logging. Some devices offer the option to designate an apps as a 'never sleeping app,' allowing it to run continuously in the background without interruption. Use this setting if it is available on your device.

Work Hours and Days: by default, Salestrail app is set to work 24/7. However, if you have changed the settings, make sure it's set up correctly (AM/PM).

SIM card selections: since Salestrail app can be set up to <a href="https://help.salestrail.io/en/articles/5095877-how-to-select-which-sim-card-to-log-calls" rel="nofollow noopener noreferrer" target="_blank">track a specific SIM card</a> on dual-SIM devices, double-check if you've chosen the right SIM. Usually, the SIM that has (Slot 1) and (Slot 2) are the SIM cards that are currently in your device.

Background App Refresh on iPhone: this feature must be ON for the Salestrail app to work.

1. Battery settings: maybe you haven't given Salestrail the permissions allowing it to log calls. See the suggested settings for your device <a href="https://help.salestrail.io/en/articles/4230227-set-up-your-device-for-salestrail" rel="nofollow noopener noreferrer" target="_blank">here</a>.
2. Battery Saving and Optimization: On your mobile device, check if there's a "Battery Optimization" or "Battery Saver" setting. Ensure that Salestrail is not restricted or optimized to save battery. Allow it to run in the background as needed for call logging. Some devices offer the option to designate an apps as a 'never sleeping app,' allowing it to run continuously in the background without interruption. Use this setting if it is available on your device.
3. Work Hours and Days: by default, Salestrail app is set to work 24/7. However, if you have changed the settings, make sure it's set up correctly (AM/PM). 
4. SIM card selections: since Salestrail app can be set up to <a href="https://help.salestrail.io/en/articles/5095877-how-to-select-which-sim-card-to-log-calls" rel="nofollow noopener noreferrer" target="_blank">track a specific SIM card</a> on dual-SIM devices, double-check if you've chosen the right SIM. Usually, the SIM that has (Slot 1) and (Slot 2) are the SIM cards that are currently in your device. 
5. Background App Refresh on iPhone: this feature must be ON for the Salestrail app to work.