From the Call Analytics dashboard, you can monitor if your calls have been logged to your CRM easily, from the Integration Log.

A call is successfully logged to CRM if there is a unique match for the phone number in the CRM database. If a call isn't logged to CRM, we will indicate the result with a red dot in the Status column and also shows the reason when you hover at it. If a call is logged to CRM, the dot is green and the contact/lead name will be displayed.

If the call wasn't logged because there was no match for the phone number, we give you a Replay button in case you add the phone number to your CRM later and would like to log that call.


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