There could be some reasons why your calls are not being logged automatically on an Android phone. 

First, make sure you have set your call logging mode to automatic. 

Check your Unlogged Activities 

If your previous calls show up in unlogged tab on automatic call logging mode, you can fix this by either one of these ways: 

  • No match number: Create a new contact and log the call 
  • Multiple match: Choose a contact that you want to log the call

Phone settings 

  • If your phone has been restarted, open Salestrail again to get the app runnning in the background 
  • Check that your battery optimization is off for Salestrail: the most usual path is go to Apps > Salestrail > Battery optimization. 

Did this answer your question?