Some phones use the Google Dialer instead of a native dialer and if you are using a phone with a Google dialer, you cannot use the phone's built-in recorder as the recording source in Salestrail (use the APK instead).
If you don't know if our device is using a Google Dialer you can check this by going into your Salestrail recording settings. If you see a notification on your Salestrail App settings after you enable call recording that says NOTE: Your phone might have a Google Dialer" then most likely your device has a Google dialer.
To see devices that typically have google dialers please see https://calls.salestrail.io/GoogleDialerDevices
If you have Google dialer and want to set up call recording, please follow below steps: