Users of Salestrail Call Tracking to Dashboard has all necessary call data on the Dashboard and it is such a tremendous help in productivity management. However, to make the most out of the data, you should fully understand what each data means.
Now, let's get to business 😎!
1. The sidebar menu:
Analytics: gives you an Overview of the organisation and an option to add more personalised views.
Calls: shows you all calls that have been tracked by Salestrail from selected users.
Recordings: show you all recordings that have been created by Salestrail from selected users.
Team Management: where you can group users into different teams.
User Management: provides you with the list of users and their status, you can manage their licenses here as well.
Subscription: the place to purchase licenses, it keeps all invoices and information about your Org's subscription.
Integrations: where you can enable the Salestrail integration with selected CRMs and monitor the integration logs.
API Docs: our API to pull data from the cloud and import it to a CRM.
Referral Program: refer Salestrail to your friends and receive our gifts.
Settings: control a few settings for your Org.
2. The Overview:
Export as csv: export the call data to your computer as a .csv file
Calls: the total amount of calls that you've made or received
Outbound calls: calls that you make
Inbound calls: calls that you receive
Unique calls: calls excluding repetition of numbers
Avg. Duration per Answered Call: average talk time
Ranking: your position comparing to other team members based on your number of calls.
Most active hour by calls: a comparison to see during what hour is the user the most active
Outbound call connection rate: the number of calls you pick up.
That's it! I hope this article is helpful to you beginners ❤️