To avoid duplication logging, Salestrail does not log events that have multiple matches. All of these events are kept in Unlogged Activities, and users can choose to delete or log them manually.
To manually log an email, please follow these steps:
- Tap on the event in Unlogged Activities that you want to log manually.
- Assign the event to the accurate existing Salesforce contact OR create a new Salesforce Account/Contact/Lead.
And now your event has been logged to Salesforce!