1. On iOS:
If you would like to use Caller ID feature that Salestrail provides to you out-of-the-box, you need to make a one small change to Settings in your iPhone.
This is because the Caller ID is partly provided by Apple and works in combination with Salestrail.
Step 1: Open Settings from your iPhone
Step 2: Scroll and find Phone from the list and press it
Step 3: Find Call Blocking & Identification and press it
Step 4: Check that the Check Box next to Salestrail is enabled
Step 5: Close Salestrail and start it again.
The Caller ID will be displayed in two different places on your iPhone:
When you receive a call, the Caller ID is shown below the phone number
When you browse Call History, the Caller ID is shown on each call that was identified.
2. On Android:
You can enable Caller ID simply by going to device settings > Salestrail > Appear on top > Switch it on for Salestrail.
In addition, in Salestrail, please check the Caller ID box in Call Settings.