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"In another organization" or Wrong Organization?
"In another organization" or Wrong Organization?
Yvonne Pulkkinen avatar
Written by Yvonne Pulkkinen
Updated over a week ago

If you've invited a team member and they appear as "In another organization" in User Management, it means they have created their own organization instead of joining your team on Salestrail.

To fix this, the steps are very simple:

  • They need to log into the Call Analytics dashboard.

  • navigate to User Management

  • Click on their name

  • Delete themselves from the organization that they have created.

  • Log in again and they should see that they have an invitation to the correct team.

  • Complete the sign in process.

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